I've found a product on your website, will it be available to purchase in-store?

Yes! All the products you find on our website are available in-store. The stock available on our website is reflective of our stock in-store. Sometimes, due to human error, our stock levels are out and we will rectify this as soon as possible. If you are thinking of coming in-store to collect some wines we recommend ordering it online and selecting "Click & Collect" at the checkout to secure the product(s).

 

I’ve added items to my shopping cart but I can’t see what I’ve put in it or can’t checkout?

It's surprising how much we get asked this question so we thought we'd clear the air. Your cart is located in the top right corner of every page. It's the shopping bag icon! Click on it to see what’s in your cart.

 

I’m unable to process through PayPal or Credit Card?

If you are definitely entering the correct details and you still can't complete your sale we recommend you refresh your cache by pressing Ctrl + F5 (PC) or CMD F5 (Mac). Then try adding the items and processing the sale again.

 

Can I preview my order before I purchase?

Of course you can. You can visit the Shopping Cart at any stage during your browsing of our website. In the shopping cart you will find all the products that you have actually added. From there you can simply and easily proceed to the checkout or edit your order and continue.

 

Is there a minimum purchase quantity?

There is no minimum purchase. We do ask that if you desire to place an order in excess of 60 bottles that you contact us to discuss the order and the best method of shipping for you.

 

How long will it take for my order to arrive by Courier?

It usually takes 2 business days for your order to arrive after you've placed it. During busy periods like December additional delays can occur so we recommend ordering prior to these periods.

 

What if I’m not home to receive my order?

If you are not home when APC attempts to deliver your parcel/s, the courier will leave a calling card to notify you. Each shipment will have a unique tracking number with APC. Visit APC and enter the tracking number to see where it is.

 

On what days does Little Rascal make deliveries?

Deliveries by our staff are made locally on Wednesdays & Fridays, excluding most public holidays. Deliveries by APC are made Monday to Friday excluding public holidays. Online orders placed on the eve of a public holiday will be dispatched on the next business day. Click and Collect orders are available for pick-up during our normal trading hours. To view our regular trading hours please click the 'About' link in the main menu.

 

Can I order online and collect from Little Rascal?

Absolutely! We offer a local click-and-collect service. Orders will be available pretty quickly but we will notify you by email when they are ready to collect. If we see any inadvertent delay in gathering the stock together we will contact you to let you know.

 

I forgot about the wine! I need my order immediately.

If your order is super urgent, please contact us before you place your order. We'll do your best to get your order to you on time. Click & Collect orders are only available for pick-up during the nominated store normal trading hours. If you are unsure of our trading hours please click the 'About' link in the main menu, or call the team at Little Rascal on 0131 334 6430.

 

I think I should have received my order by now.

Firstly visit the APC web page and enter your unique tracking number to check on the status of your delivery. All our shipments originate from our Edinburgh location. Generally speaking deliveries should arrive within 2 working days if the destination is in the UK. If you believe too much time has elapsed and your parcel has still not arrived please contact us.

 

I have received the wrong product.

Firstly, we apologise for the inconvenience. We will do everything we can to resolve the problem with a minimum of fuss. Give us a call or send us an email - contact us

 

I believe the wine I received is faulty.

We take every precaution in our selection process to ensure that the wines we sell are fault-free but unfortunately sometimes corks and screw-caps fail. Please contact us and we will take every step to resolve the problem.